Commerce & Shopper: Awareness, Trial, and Conversion
For efforts that used shopper insights to increase awareness and trial to lead to conversion for their established product/brands.
Pantene Weather Program
Pantene was losing touch with consumers, facing massive competitive noise in the hair care category, and was seeing a decline in sales. The solution to these challenges was to grab our consumers attention by offering her a haircast. Partnering Pantene with the The Weather Channel, we gave her a location-specific forecast paired with product solutions for her hair, where/when she was checking the weather. The results were a 28% sales lift, 600,000+ social impressions, and beautiful hair whatever the weather for her.
Client: Procter & Gamble
Agency: Leo Burnett/Arc Worldwide
Cloud 10 - Revitalizing the Airport as an acquisition channel
American Express's Platinum Card franchise had been lagging in Canada, experiencing steady application declines. The Airport channel had historically been relied on to attract affluent prospects to the card, but had become stagnant. The solution: partner with Toronto Pearson International Airport to deliver an elevated experience, Cloud 10, which was designed to provide special treatment for current customers and to create Cardmember envy among prospects. Since launch Cloud 10 has successfully grown Platinum Card applications by 51% against forecast and delivered an exceptional ROMI of $2.74 for every $1 spent.
Brand: American Express Canada
Client: American Express Bank of Canada
Agency: Ogilvy & Mather
Cottonelle - Better Together
Cottonelle set out to change the toilet paper shopping experience. Its goal was to increase quality support and brand dollar volume 20% and 5.6% respectively. We achieved and exceeded objectives resulting in 23% increase in quality support and 5.95% in brand dollar volume.
Agency: Geometry Global