Sustained Success - Services
Service communications efforts that have experienced sustained success for more than 3 years are eligible for entry.
How ten years of building trust built the bottom line
In the mid 2000’s McDonald’s was the villain of the food industry and the public were eating it up. More people distrusted McDonald’s than trusted the brand in 2008, we needed to rebuild trust so people could feel good about eating our food again. After 10 years of building both Cognitive and Affective trust, more people trust than distrust McDonald’s: a greater positive trust gap (+22 ppts) than the negative gap we started with (-20 ppts). From econometric modelling, this shift in perception drove significant incremental revenue.
Client: McDonald's UK
Agency: Leo Burnett London
Bring Your Challenges
Prudential was challenged to remain relevant with Americans who were feeling uncertain about their financial futures and ignored by an industry peddling unrealistic promises. Tapping into the fundamental human truth that even daunting tasks can be accomplished if you break them into manageable steps, The Bring Your Challenges Campaign inspired audiences to take control of their retirement, one small step at a time. Our stories, events, tools and products have increased overall impressions of Prudential by 25% and consideration by 72%, and made Prudential a true industry thought leader.